Artificial Intelligence and the Future of Knowledge Management

Sponsored by Verint

The combination of Artificial Intelligence (AI) and Knowledge Management (KM) can transform the solution from just a search tool to an enabler of many tools, channels, and interfaces. As consumer interactions shift towards a more personalized experience, Knowledge Automation can help uncover more information to enhance these interactions. In this paper you will learn:

• Key differences in knowledge management and knowledge automation
• How to organize your knowledge
• How to deliver the best information
• How to improve and update content
• AI capabilities to start implementing

Continue reading to learn more!