Harnessing the Power of Voice AI: Best Practices
Sponsored by Observe.AI
For more than 40 years, contact center quality assurance (QA) has been a foundational part of enhancing agent performance, ensuring compliance, and improving the customer experience. Although automation has grown across contact centers with strides in IVR and chatbots, phone support is still a key function. At the end of the day, customers often just want to talk to a human. But today, QA programs in contact centers are marred with inefficiencies across entire organizations. Download now to learn more!