Utilizing Voice AI to Monitor Agent Performance!
Sponsored by Observe.AI
Voice AI uses cutting-edge speech and natural language processing technologies to analyze 100% of support calls with an ultimate goal of improving performance and the overall customer experience. With Voice AI, key moments in conversations can be unearthed to provide a detailed picture of how the contact center and individual agents staffing it is performing. Interaction analytics on areas like sentiment, emotion, dead air, hold times, supervisor escalations, and more are game-changing for businesses who previously had low call coverage volume, and Voice AI is the key to surfacing them with little to no work. Download now to learn more!