A 5-Step Process for Improving Home-based Agent Performance

Sponsored by NICE Nexidia

The transition of contact center employees from brick-and-mortar to home-based offices is a reality that may become a long term work arrangement. As such, it is an opportunity to redefine quality management and coaching for improved communication and collaboration in any work environment. Read this whitepaper to learn how a systematic five step process can drive managed and sustained agent performance improvements.