Fall 2020
Magazine Features
Voice Search Sees Business Boost
Phillip Britt //
09 Nov 2020
Companies are starting to use voice search for internal operations, but challenges remain.
Curbing Speech Data Overreach
Erik J. Martin //
01 Nov 2020
More regulation is needed to protect voice data privacy and security, experts agree
COLUMNS:
Editor's Letter
Let’s Take Action Before It’s Too Late
Leonard Klie //
18 Nov 2020
Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?
Forward Thinking
Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You
James A. Larson //
01 Nov 2020
Soon it will be de rigueur for every business to have its own IVA.
In Other Words
Speech Technology Can Help Revive Indigenous Languages
Sue Ellen Reager //
02 Dec 2020
Speech-to-speech translation can make education, media, and business more linguistically inclusive.
Interact
Digital Assistants and Privacy: Artificial Intelligence Weighs in
Kashyap Kompella //
30 Nov 2020
AI has some thoughts about whether it knows too much about you
Voice Value
When IVRs Discriminate: A Case Study
Robin Springer //
23 Nov 2020
What happened when a plaintiff took on a big telecom. The first in a two-part series.
Standards
A Tangled Web of Intelligent Assistants
Deborah Dahl //
07 Dec 2020
Getting them all to cooperate would tap their incredible potential
FYI
Voicebots Outperformed Humans in COVID Detection
Leonard Klie //
16 Nov 2020
Leveraging VOIQ's artificial intelligence-powered voice software to have conversations with citizens over the phone, Colombia became the first country globally to use voicebots at this scale to diagnose millions of individuals within a matter of hours vs. weeks or months with a solely human-powered team.