Spring 2021

Magazine Features

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

The Speech Industry Eyes Another NLP (Neuro-Linguistic Programming)

Neuro-linguistic programming can alter the way companies communicate with customers.

Seniors Increase Use of Assistive Speech Tech

The growing aging population is a market ripe for voice-enabled technologies.

Editor's Letter

Speech Is Headed in New Directions

Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.

The Business Case

Interaction Analytics Bring Real-Time Guidance to Contact Centers

Thanks to AI, the solutions are powering more personalized CX.

Forward Thinking

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Voice Value

Laws Protecting People with Disabilities Won't Work if They're Not Applied

Standards

Assessing IVAs: How Do You Determine Which One Is Right for You?

There's still a lack of official standards, but some promising metrics have emerged