Building a Voice Brand Is a Sound Policy
As more marketing moves to audio channels, companies need a unified voice.
Call Recording, Transcription, and Analytics Find Strength in Unity
With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.
Captioning Sees an Impressive Pace of Progress
Technology advances are making real-time captioning possible, and progress has just begun.
An Open Letter to Voice Agent Platform Developers
You're at the vanguard of a burgeoning movement.
NLP and Data Statements: Let’s Speak the Right Language(s)
‘Natural' language processing must not mean ‘English' language processing
Poor IVR Will Make Your Customers Talk (Not in a Good Way)
Subpar design is bad for everyone.
The Ongoing Effort for Interoperable IVAs
Intelligent virtual assistants now have billions of users. When will they be platform-independent?