Fall 2021

Magazine Features

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Captioning Sees an Impressive Pace of Progress

Technology advances are making real-time captioning possible, and progress has just begun.

Forward Thinking

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

Interact

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing

Voice Value

Poor IVR Will Make Your Customers Talk (Not in a Good Way)

Subpar design is bad for everyone.

Standards

The Ongoing Effort for Interoperable IVAs

Intelligent virtual assistants now have billions of users. When will they be platform-independent?