May/June 2022

Magazine Features

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

Vertical Markets Spotlight: Speech in Gaming and Entertainment

Voice recognition is making it possible for characters to have the player's individual voice

Vertical Markets Spotlight: Speech in Retail

Purchases and checkouts top the uses for retailers' voice assistants.

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: Speech in Healthcare

Dictation dominates, but speech is expanding the care continuum .

Vertical Markets Spotlight: Speech in Education

Speech solutions help school professionals assess student progress.

Vertical Markets Spotlight: Speech in Travel and Hospitality

Post-COVID surge challenges properties.

Vertical Markets Spotlight: Speech in Government

Technology helps agencies better respond to citizen needs.

Vertical Markets Spotlight: Speech in Manufacturing and Distribution

Speech takes inefficiencies out of factory and warehouse operations.

The Business Case

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

Forward Thinking

Move over GUI, Hello SVUI

A View from AVIOS

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Voice Value

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.