Interest Mounts for Emotion Detection
Speech analytics are getting better at identifying emotional states, but challenges remain.
Analytics Turns Its Sights on Interactions
A growing number of use cases in the contact center make the case for increased analytics.
Analytics Is All the Rage
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Conversational Agents Move Toward Interoperability
On the path from garden walls to interoperable open agents.
In Other Words
7 Ways to Avoid Code Rework for Language Translation
Code is logical, organized. Unfortunately for developers, language is less so.
The Rise (and Risks) of Speech Synthesis Applications
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Medical Practices Don’t Want to Be Pushed to the Cloud
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.
Voice Privacy and Security Need Greater Attention
Privacy standards too often overlook voice data.
European Union Reins in Big Tech
The Digital Services Package will prohibit so-called gatekeepers from restricting consumers' access to third-party voice technologies and other applications and digital services.
Microsoft Reins in Its Voice Capabilities
The tech giant said its measures would amount to a significant update to the "Responsible AI Standard" it first released in 2001.