Speech Analytics Can Help Steer Chatbot Interactions
Companies are beginning to apply traditional speech analytics to their automated conversations.
How Speech Analytics Helps Improve Coaching/Training
Data-driven guidance provides a better agent and customer experience.
Analytics Continues Its Charge Beyond the Phone
Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.
In Other Words
The Future of Dubbing: Automatic Media Voice Translation
Artificial intelligence is ushering in a new era in translation.
The Contact Center Supervisor Workspace Gets a Makeover
From analytics to Copilot, this desktop is supercharged.
The Speech Accessibility Project Could Open Doors, Literally
Dysarthric speech is getting more equal representation in voice algorithms.
With Conversational AI, the Standards Work Heats Up
The W3C has published recent standards that will impact AI-powered speech applications.
Meta, Google Develop Their Own AI Speech Models
Facebook parent company Meta last month unveiled Voicebox, an advanced AI tool for generating speech from text, while Google introduced AudioPaLM, its own large language model that can tackle speech understanding and generation tasks.