Building a Sound Social Presence
Microblogging enhanced with audio could bring personality to posts.
Speech Providers Embrace the Cloud
The forecast is bright for hosted solutions.
There's Gold in Healthcare Mandates
Speech solutions companies see opportunities in government changes.
Foodservice Distributor Gets Taste of Improved Efficiency
With Vocollect's Voice Solution, Jordano's boosts order accuracy.
Speech Recognition Helps Lawyers Cut Through Backlog
Australian firm makes a case for BigHand's voice productivity and speech solutions.
Toronto Transforms City Services with 311
Canada's largest city improves customer service with updated contact center technologies.
Speech Technology Must Address Users' Needs
Assessing Speech-Enabled Help Apps
Users seeking voice-enabled service and support have several choices.
In Other Words
Voice Translation Hits Its Stride
Cross-language communication is globalizing business and affecting the world.
Transform the Customer Experience with IVR Best Practices
It's a fine line between love-hate and love-to-hate.
VUI Designers Fight a Losing Battle
When project teams lose sight of the big picture, users lose too.
The Evolution of Virtual Assistants
Siri may be at the forefront, but she's far from on her own.
Talking to the World
Speech applications don't exist in a vacuum.
Analytics and Compliance Increase Call Recording Investments
Consumers Want More, Better Voice Capabilities
Genesys Acquires Angel.com
IBM's Watson to Help Cancer Care