Can VUI and GUI Survive an Interface Marriage?
Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Do In-Car Voice-Enabled Devices Distract Drivers?
Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Voice Biometrics Can Shut the Door on Call Center Fraud
Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Amcom Speech Recognition Answers a College's Call
Middlesex County College benefits from a voice-based call attendant solution.
Speech Readies for Multimodal and Security Environments
Eyes-Busy, Hands-Busy Computing
What we all have in common with an HVAC repairman.
In Other Words
Mobile Device Translations Get in the Game
An interview with a sports industry speech evangelist.
Best Practices for Building a Customer Interaction Hub
Gain a competitive edge with a unique multichannel experience.
Getting to the Bottom of IVR Abandonment Rates
A shortage of data is not the problem.
Omnichannel Contact Centers Embrace Speech
Suddenly, the technology is everywhere.
EMMA Success Leads to New Challenges
GPS, data analysis top innovations list.
Apple Upgrades Siri in Latest iPhone, iOS Releases
Banks Can Use Speech to Personalize Interactions
Overcoming Accents and Speech Irregularities