Winter 2015 Issue
Making the Business Case for Speech Analytics
The technology is working its way into organizations, but deployment challenges remain
When Is Speech Technology too Creepy?
It's imperative to understand the fine line between creepy and cool
The Art and Science of Error Handling
A conversation with an IVR is still a conversation, and the same rules have to be applied. A Q&A with Google's Nandini Stocker.
eBay Finds a NICE Way to Save
NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
Design Inclusive Speech Systems
Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Many Gadgets, One Interface
In the smart home of the (near) future, a unified user interface—letting you touch, type, or speak—will control all of your systems and devices
In Other Words
Automated Speech Translation: Think Global, Speak Local
Automatic translation, speech recognition, and text-to-speech make doing business abroad a lot less daunting
Why the Need for Speech Technology Is Greater Than Ever
In an increasingly multitasked, smaller-screen world, your fingers can't always do the walking (or swiping, or tapping)
The Designer as Customer
When an IVR pro gets flummoxed by IVRs, design lessons ensue
Speech Technology in the IoT Era
As companies strive to build a connected world, obstacles persist—and so do opportunities
Voice Should Be User-Friendly—to All Users
Experts work to make speech solutions accessible to the cognitively impaired