Winter 2016 Issue
Magazine Features
Avoid the Phone Slam with a Finely Tuned IVR
Paul Korzeniowski //
10 Nov 2016
Tips for regularly testing and tuning speech-enabled systems
The Internet of Things: A New Evolution for Speech Technology
Tye Pemberton //
10 Nov 2016
The onslaught of connected devices will shape the next frontier in customer engagement
The Outlook for Deep Neural Networks and Speech Technology
Phillip Britt //
10 Nov 2016
Speech-enabled IVRs can create more humanlike interactions with DNNs
Deployments
AI Anna Delivers Fashionable Interactions for JustFab Callers
Jean Thilmany //
10 Nov 2016
Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
COLUMNS:
Editor's Letter
Speech Technology’s Decade of Evolution
David Myron //
10 Nov 2016
Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
Forward Thinking
Interactive Text Response: A Smart Update of IVR
James A. Larson //
10 Nov 2016
ITR systems let callers blend texting and talking
In Other Words
Multimedia Tech Support Translates to Great Experiences
Sue Ellen Reager //
10 Nov 2016
Video, screen-sharing, and text and voice translation will be game-changers
Inside Outsourcing
Why Hasn’t Speech Recognition Gotten Better?
Vicki Broman //
10 Nov 2016
IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
Interact
With Voice Design, Why Don’t People Expect More?
Jenni McKienzie //
10 Nov 2016
Test participants need to experience for themselves the advantages of a new system
Voice Value
Doctors’ Speech Data Should Belong to Them
Robin Springer //
10 Nov 2016
Vendors' privacy policies can put physicians using speech recognition in a tough spot
Standards
Let’s Get Siri, Cortana, and Alexa to Work Together
Deborah Dahl //
10 Nov 2016
A new W3C community group is exploring ways to make virtual assistant platforms interoperable
FYI
Digital Assistants to Bring in $623 Billion by 2020
Leonard Klie //
10 Nov 2016
Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert
Nuance Adds Deep Learning to Dragon
Leonard Klie //
10 Nov 2016
Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.
Overheard/Underheard: Kenmore Unveils the Alfie App
Leonard Klie //
10 Nov 2016
The voice-controlled intelligent shopper can help you find the right product at the best price