The Xs and Os of the Speech Game
Sticking to the game plan is the winning formula for a champion speech app.
Zeroing in on Opting Out
To stop callers from automatically dialing an agent, press or say 'Good VUI Design'
Dialing for Dollars
MasterCard uses speech recognition to help customers find a million ATMs worldwide.
Out of Harm's Way
In-car speech system adds a layer of safety for police on the beat.
New Year, New Names
Escaping from Directed Dialogues
Creating and implementing automatic classifiers is not as easy as it sounds.
In Other Words
Preparing for Localization
Taking steps in advance means constructing versatile systems.
Best Practices to Help NL Evolve
Getting it right will make a good impression on callers.
A Tale of Two Conferences
Events point to an end of the 'us-versus-them' mentality.
A View from AVIOS
A Helping Hand in Voice Search
As the technology grows, customers will start to expect it more.
Speech in Electronic Signatures
Voice biometrics can play a role, but we'll still need notaries.
3G Mobile Devices
While most phones in America are made for a 2.5G network, there are still some enticing options available.
Calling on MySpace: Is Anyone Listening?
In November, eBay-owned Skype initiated a strategic partnership with the social networking site MySpace, wherein MySpace would feature and brand Skype services across its instant messenger client.
Industry Dashboard: The 2008 Forecast
Speech Gets Social, But Do Users Want to Talk?
In October, U.K.-based speech-to-text (STT) provider SpinVox launched a free service that allows Facebook users to make changes over the phone to their accounts or profiles. But even with Facebook's 15 billion page views per year, would the site's mobile user base want to update their profiles, interact with friends, or change status messages using voice?
VoiceXML Testing Made Easy
Syntellect launches Voiyager, an application that can test every call path in VoiceXML code for errors in a matter of hours.
VoIP Goes Financial
ING and Merrill Lynch recently upgraded trading floor operations with Voice over Internet Protocol.