Getting the Devil out of the Details
Tuning cycles smooth out the final kinks in an IVR.
How to Select an Outsourcer
Knowing what and when to outsource is just as important as the outsourcer selected.
NLP on Fertile Ground
But despite its promise, going natural will take work.
Automotive Auto Attendants
A Michigan car dealer sees sales grow with bridgeSpeak.
Getting It Right the First Time
A call center boosts first-call resolutions with call recording technology.
The Expanding Speech Tech Universe
New stars present opportunities for using speech technologies.
In Other Words
The Hidden Revenue in Translation
English-only systems are out of touch with modern global realities.
Solving the Mystery of Poor Customer Experiences
A data-driven approach works best to analyze the customer experience.
Air Cover in the Trenches
User research is our best defense in the design war
Moving Beyond 'I'm Sorry, I Didn't Get That'
Reprompts should correspond to the type of error being generated.
A View from AVIOS
Are We There Yet?
The state of the user experience in the speech community.
Dictation for the Mac User
A new option could loosen the Windows stranglehold.
Call Recording and Analytics
Call recording and analytics solutions offer unparalleled insight into customer interaction. Companies can use that information to increase customer loyalty and satisfaction.
EMEA's Hosted Services Market Growing Steadily
Hosted service vendors in Europe, the Middle East, and Africa have reason to celebrate: Their market has finally emerged from its nascent state.
The PC and Embedded Speech.
under-the-radar speech news
Unified Communications Divided
An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.