Speech Technology eWeekly - April 24, 2019

Features

AI for Speech, Other Uses Primary Message from NICE Interactions

Delivering and leveraging artificial intelligence throughout the contact center, including several AI-enabled speech capabilities was the theme of the NICE Interactions 2019 Conference, which drew an estimated 3,000 attendees.

Case Studies

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine

Speech Technology News

Adobe and Drift Launch Industry-First Conversational Account-Based Experience for Marketo Engage

Conversational ABM for Marketo Engage Empowers B2B marketers to advance personalization beyond content, powering real-time conversations with target accounts at every stage of a brand's digital journey.

transcosmos upgrades “transpeech,” its speech recognition solution

Expands transpeech-ready contact center network and adds emotion analysis to assessment feature.

Nuance Automotive Powers MG Hector, India’s First Internet Car

Nuance's Mobility Assistant Platform brings seamless voice interaction to iSMART next gen, the connected car platform behind Hector and upcoming MG Models Worldwide.

Voci Technologies Says Speech Analytics Platform Continues to Gain Traction in Q1 2019

Voci says its first quarter marked by growing technology adoption, new hires, industry recognition.

Continuum Global Solutions, LLC Expands Its Growing Call Center Operations With Acquisition of King TeleServices

Acquisition further solidifies Continuum Global Solutions, LLC's contact center industry leadership.

Market Spotlights

Market Spotlight: Marketing

IVAs and Chatbots Are Changing How Marketers Reach Customers