Speech Technology eWeekly - July 21, 2021

Speech Technology News

Zoom to Acquire Five9

Zoom's communications platform will be augmented with Five9's intelligent cloud contact center software. (Featured on DestinationCRM.com.)

Native Voice Secures $14 Million in Funding

Native Voice will use the funds to expand its voice services ecosystem with new brand and hardware partners.

Speech Synthesis Device Market to Double in Six Years

Global Industry Analysts expects the global market for synthesized speech devices to grow from $116.4 million to $231.4 million in 2027.

LivePerson Acquires e-bot7

LivePerson's e-bot7 acquisition accelerates adoption of conversational AI.

Clarabridge and Five9 Partner

Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions. (Featured on SmartCustomerService.com.)

CallMiner Launches Sales Conversation Analytics (SCA)

CallMiner Sales Conversation Analytics provides real-time analysis of sales interactions. (Featured on DestinationCRM.com.)

Industry Voices

Four Pitfalls to Avoid When Building Compelling Voice Experiences

As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products.