Speech Technology eWeekly -
February 16, 2022
Speech Technology News
LivePerson Adds AI Capabilities and Integrations to Conversational Cloud
LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. (Featured on DestinationCRM.com.)
Mendix Partners with AWS for Voice Capabilities
Mendix and Amazon Web Services have expanded their relationship with intelligent automation solutions.
Canary Speech Partners with Ulster University on Speech Research
Canary and Ulster University are working on a project to use speech biomarkers to identify mental health issues in young people.
TMR Sees IVA Growth of 33 Percent Per Year
The worldwide market for intelligent virtual assistants will likely reach $50.9 billion by 2030, TMR predicts.
SoundHound to Provide Captioning for Snap Videos
SoundHound and Snap have extended their partnership to bring auto captioning to Snapchatter videos.
ASAPP Intros Pre-Trained Speech Models for Conversational AI
ASAPP's new SEW models reportedly improve conversational AI performance.
Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)