Speech Technology eWeekly - September 14, 2022

Speech Technology News

The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards

The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards

Prestige Flowers Launches Video and Voice Card Feature

Prestige Flowers customers can send voice and video messages via a QR code attached to the card on flower deliveries.

HandsFree Health Launches Client Management Dashboard

HandsFree Health's Client Management Dashboard centralizes multiple voice-enabled devices and data in one location.

Toastmasters Partners with Yoodli

Toastmasters International has partnered with AI-powered public speaking platform Yoodli to analyze and transcribe speeches.

Daon IdentityX Voice Biometrics Now Available for Genesys Cloud CX

Daon is making its IdentityX Voice biometric authentication available to Genesys Cloud CX users via a new AudioHook offering.

Liberty Global and Nuance Expand Voice-Enabled TV Services

New capabilities allow Liberty Global customers to change channels and search guides using voice.

Industry Voices

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.