Speech Technology eWeekly - August 09, 2023

Q & A

Q&A with Uma Challa, senior director in the Gartner Customer Service & Support practice

Replacing customer service employees with generative AI-enabled chatbots is unrealistic and short-sighted, according to Uma Challa, senior director in the Gartner Customer Service & Support practice.

Interact

The Contact Center Supervisor Workspace Gets a Makeover

From analytics to Copilot, this desktop is supercharged.

Industry Voices

Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX

If companies integrate generative AI correctly into their contact centers, they'll meaningfully improve the customer experience (CX), boosting customer satisfaction, loyalty, and revenue. (Featured on DestinationCRM.com.)