Speech Technology eWeekly -
August 09, 2023
Q & A
Q&A with Uma Challa, senior director in the Gartner Customer Service & Support practice
Replacing customer service employees with generative AI-enabled chatbots is unrealistic and short-sighted, according to Uma Challa, senior director in the Gartner Customer Service & Support practice.
The Contact Center Supervisor Workspace Gets a Makeover
From analytics to Copilot, this desktop is supercharged.
Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX
If companies integrate generative AI correctly into their contact centers, they'll meaningfully improve the customer experience (CX), boosting customer satisfaction, loyalty, and revenue. (Featured on DestinationCRM.com.)