Speech Technology eWeekly - October 29, 2008


Know What Your Customers Really, Really Want

Driving self-service means understanding customer experience and desires, Nuance Conversations keynoter says.

Case Studies

Unified in Care and Communications

Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care

Talking Tech

Are You Doing Right by Your Customers?

Enterprises must find the right balance between live service and self-service automation

Speech Technology News

Mock Election Showcases Voice-Enabled Voting Machine

A revolutionary multimodal speech and touch-screen voting system is used to hold a mock presidential election at Auburn University.

Vangard Voice Systems Introduces Mobile Voice Platform

Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.

Verizon, Klausner Settle Visual Voicemail Dispute

Wireless carrier agrees to license the technology from Klausner, ending their patent litigation.