Speech Technology eWeekly - January 28, 2009


Contact Centers on the Verge of an IP Telephony Revolution?

Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.

Speech Technology News

SVOX Acquires Siemens' Speech Unit

The deal allows the company to expand into speech recognition and speech dialogue solutions.

Genesys Acquires SDE, Creators of the Genesys Customer Interaction

The acquisition expands Genesys’ hosted contact center solutions portfolio.

Eureka! Finds a New Partner

VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.

Speech Cards Now Available As a Beta Test

Resorb Networks releases public beta of BlindSpeak, which lets users send synthesized messages to anyone, anywhere.

Nexidia Bags MSNBC in Video Search Deal

Major TV network will use speech technologies to render its video content searchable.

Ifbyphone Delivers Voice Service Guarantee

If it's not delivered on time, it's free, the company says.

Five9's Cloud Computing Comes to Call Centers

On-demand call center software vendor announces general availability of its new software release.