Speech Technology eWeekly - August 12, 2009


SpinVox Looks to Portugal, Brazil, and Italy with API

SpinVox makes a play for Portuguese- and Italian-speaking markets with new language support for its API.

Case Studies

Speech Takes Airline to New Heights

By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.

Speech Technology News

Nuance Open Speech Attendant Solution Now Rated Avaya Compliant

The compliance rating helps businesses leverage investments in Avaya IVR platforms.

Vendor Gives Away Free CRM and Help Desk Software

Kayako is giving away free software licenses to charities and open-source software projects.

Autodesk Licenses Fonix VoiceIn 4.2 Speech Software

The speech software is licensed to Autodesk.

Inside Outsourcing

Make Your IVR a Disaster Recovery Star

Or at least consider outsourcing this function to an IVR provider.