Speech Technology eWeekly - June 29, 2011


Call Centers Receive Guidance on Protecting Credit Card Data

PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"

Speech Technology News

Mindshare Combines Speech-to-Text with Analytics

Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.

Ford and Nuance Collaborate to Advance Speech Understanding and Intent

Ford is teaming up with Nuance to research new voice recognition capabilities that will help drivers converse more easily with Ford SYNC by accurately interpreting command intent.

Consumer Study Finds Overwhelming Dissatisfaction with IVR

NYU researchers reveal continued frustration with automated voice systems.

Smoothstone Delivers Presence, IM, and Collaboration Tool

The launch of Awareness Messaging and Presence (AMP), a multichannel platform, is geared toward large-scale enterprises.

Acapela Adds 18 Voices to Its Virtual Speaker Product Line

New voices bring the total number available to 57.

Ford Adds SYNC AppLink to 10 Vehicles

The move comes as Ford quadruples its connectivity team and grows its app developer community.