Speech Technology eWeekly - September 28, 2011

Case Studies

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more

Speech Technology News

Nuance Powers New Voicemail-2-Text Service for Sprint BlackBerry Users

Sprint BlackBerry customers can now get their voice messages transcribed and delivered by email or text message.

Nuance Gives Voice to Waze App for iPhone and Android

Nuance's connected text-to-speech reads aloud turn-by-turn directions and traffic alerts for social mapping and navigation app.

Nexidia and Teleopti Partner to Offer Agent Performance Management

Integrated systems promise greater flexibility and value than proprietary legacy systems.

DialMyCalls Launches New Android Application

The robocalling services provider brings its service to tablets and mobile phones.

Care Initiatives Deploys Voice Technology

Skilled nursing facility operator deploys Vocollect's AccuNurse across its network.


If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific