Speech Technology eWeekly - February 08, 2012


Voice Rec Is a Pain Point with Vehicle Navigation Systems

Voice recognition is one of the key areas affecting customer satisfaction with in-car navigation systems.

Speech Technology News

Voxeo's New CCO Puts the Focus on Customers

Anne Bowman, the company's new chief customer officer, obsesses about customers.

Genesys Sets a New Course

Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.

Microsoft Launches Kinect for Windows

Program includes latest Microsoft speech components.

Ericsson, Qualcomm Accomplish World's First Voice Handover Between LTE And WCDMA

This feat breaks ground in voice over LTE technology.

West Interactive Releases Upgrade to Holly Voice Platform

Holly 6.0 adds support for Call Control along with dozens of enhancements.

ShoreTel Acquires Hosted Unified Communications Pioneer M5 Networks

The acquisition advances ShoreTel's cloud strategy.

Microsoft Teams Up with 24/7 on Customer Service Software

Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.

LumenVox Now Hosts Applications

The company began offering a hosting service for its speech and telephony applications.

Inside Outsourcing

Put Speech Recognition in Its Place

Look at this technology as a friendly front-end tool.