Speech Technology eWeekly -
June 17, 2015
Call Center Recording Market Sees Tremendous Growth
The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Interactive Intelligence Unveils PureCloud Engage at Interactions 2015
PureCloud Engage is designed to help contact centers accelerate business impact, deliver consistent outcomes, and improve the customer and agent experience. (Featured on SmartCustomerService.com).
Speech Technology News
NICE Releases Complaints Management Suite
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints.
Texthelp Launches Bilingual Read&Write for Google for French and English
Texthelp's GAFE tool is a voice-enabled reading and writing solution for students.
7 Launches Virtual Agent Technology
The virtual agent relies on technology gained during 7's acquisition of IntelliResponse.
Higher Ground Adds to Its Calibre Call Recording Solution
Speech analytics, mobile recording, and surveying tools round out the new offerings.
NeoSpeech Launches Voice Cloud Service for Text-to-Speech
NeoSpeech's Voice Cloud Service enables people to use text-to-speech technology online anywhere, anytime.