Speech Technology eWeekly - June 17, 2015

Speech Technology News

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.

Interactive Intelligence Unveils PureCloud Engage at Interactions 2015

PureCloud Engage is designed to help contact centers accelerate business impact, deliver consistent outcomes, and improve the customer and agent experience. (Featured on SmartCustomerService.com).

NICE Releases Complaints Management Suite

The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints.

Texthelp Launches Bilingual Read&Write for Google for French and English

Texthelp's GAFE tool is a voice-enabled reading and writing solution for students.

[24]7 Launches Virtual Agent Technology

The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse.

Higher Ground Adds to Its Calibre Call Recording Solution

Speech analytics, mobile recording, and surveying tools round out the new offerings.

NeoSpeech Launches Voice Cloud Service for Text-to-Speech

NeoSpeech's Voice Cloud Service enables people to use text-to-speech technology online anywhere, anytime.