Speech Technology eWeekly -
July 06, 2016
CallMiner Releases New Eureka Analytics Engine
The latest version of CallMiner Eureka offers improved speech recognition and reporting.
inContact Releases Customer Interaction Cloud 16.2
inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News
Cyara Releases Version 6.3
Cyara 6.3.0 makes the automated customer experience testing platform more robust, reliable, and scalable.
Mitel Expands MiContact Center
Mitel's expanded MiContact Center service offering brings more capabilities for mobile customers.
Acapela's My-Own-Voice Available in Italian
my-own-voice, Acapela's voice replacement solution, is now available in Italian.
Radish Joins inContact inCloud Ecosystem Partner Program
The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments. (Featured on SmartCustomerService.com.)
Interactive Northwest's AudioMenus Rated Avaya-Compliant
INI AudioMenus, an application that creates full-featured IVR menus and announcement,s is compatible with key Avaya customer engagement solutions. (Featured on SmartCustomerService.com.)
NICE Partners with Speakerbus for Call Recording
NICE and Speakerbus announce a strategic technology partnership to ensure secure integration of recording and voice communication. (Featured on SmartCustomerService.com.)
Zebra Launches Total Wearable Solutions
Zebra's Total Wearable Solutions Suite is built on the Android platform for voice-based warehouse application