Speech Technology eWeekly -
May 29, 2019
Q & A
Q&A: Why Call Recordings are Useless Without Analytics
We're all used to hearing that our calls may be recorded for training purposes, but most people don't give a lot of thought to what that really means--including, sometimes, the businesses doing the recording. Just like any data, your recorded calls are only useful if you can make sense of them and gain insight.
Q&A: Alexa, Security, and You
Speech Technology Magazine interviewed Greg Sparrow, senior vice president and general manager at CompliancePoint, about some of the security issues that surround these devices, and how people can protect themselves.
Q&A: Dahl and Normandin Explore Conversational Technology Platforms
At the 2019 SpeechTEK conference Yves Normandin of Nu Echo, Inc. and Deborah Dahl of Conversational Technologies, will present "A Comprehensive Guide to Technologies for Conversational Systems." Conference chair Jim Larson talked to Normandin and Dahl to get a sneak peek of the session, and learn about conversational system technologies.
Q&A: Bruce Balentine on Discoverability and VUI
At the 2019 SpeechTEK Conference (April 29-May 1), Bruce Balentine, design consultant specializing in speech, audio, and multimodal user interfaces, will be presenting "Discoverability in Spoken user Interfaces." Conference Chair Jim Larson interviewed Balentine to get a sneak peek at the session and talk about discoverability.
Q&A: Wolf Paulus on the Engineering of Emotion
At the 2019 SpeechTEK Conference, Wolf Paulus, Principal Engineer, Technology Futures, Intuit and University of California, Irvine will be exploring "The Engineering of Emotion." Conference Chair Jim Larson interviewed Paulus to get a sneak peek at the session and explore the world of sentiment analysis.
Speech Technology News
Verint Unveils New Voice of the Customer Cloud Solution
Verint's new Voice of Customer cloud solution's automation will enable CX leaders to drive action from a unified view of feedback from across the entire customer journey.
VoiceSell Emerges From Stealth With $4 Million in Seed Funding
Immediate beta availability of NLP and AI-based voice e-commerce solution based on a decade of research and development; can be added to any website in minutes.
Q&A: Why Chatbots Aren't Just for Digital Channels
What do you picture when you think about chatbots? A speech bubble on a screen? Maybe one of the many virtual assistant devices making their way into homes? Whatever the picture is in your mind's eye, it's likely it involves digital channels. But Scott Horn, CMO of 7.ai, says you're missing a big piece of the puzzle if you're only taking a digital approach to chatbots.