Speech Technology eWeekly - October 09, 2019

Features

Survey Says Users Still Suspicious of Conversational AI

When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.

Speech Technology News

Nuance Communications Automotive Spin-off Cerence Inc. Forays into Pure-play Automotive Software Company

The spin-off of the automotive business from Nuance will enable Cerence to deliver on its mission of building immersive experiences that make people feel happier, safer, more informed, and entertained in their cars.

Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group

Sitel Insights leverages CallMiner's AI-fueled interaction analytics to provide customer experience analytics for major brands and Sitel's workforce.

Industry Voices

The Key to Business Growth: Using AI to Break Barriers in Sales Conversations

Businesses let hundreds of millions of dollars slip through their fingertips because they fail to recognize opportunities embedded in conversational nuance. But AI can help.

Video: Detecting Deception in Speech, Pt. 1: Methods

Interactions LLC NLP Scientist Yocheved Levitan discusses a recent research study on identifying cues of deception in speech, and machine learning-based approaches to classifying deceptive speech in this clip from her presentation at SpeechTEK 2019.