Speech Technology eWeekly -
October 09, 2019
Survey Says Users Still Suspicious of Conversational AI
When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.
Speech Technology News
Nuance Communications Automotive Spin-off Cerence Inc. Forays into Pure-play Automotive Software Company
The spin-off of the automotive business from Nuance will enable Cerence to deliver on its mission of building immersive experiences that make people feel happier, safer, more informed, and entertained in their cars.
Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
Sitel Insights leverages CallMiner's AI-fueled interaction analytics to provide customer experience analytics for major brands and Sitel's workforce.
The Key to Business Growth: Using AI to Break Barriers in Sales Conversations
Businesses let hundreds of millions of dollars slip through their fingertips because they fail to recognize opportunities embedded in conversational nuance. But AI can help.
Video: Detecting Deception in Speech, Pt. 1: Methods
Interactions LLC NLP Scientist Yocheved Levitan discusses a recent research study on identifying cues of deception in speech, and machine learning-based approaches to classifying deceptive speech in this clip from her presentation at SpeechTEK 2019.