Speech Technology eWeekly -
May 07, 2008
The Phone Keeps Pace with the Web
Despite a rise in Web traffic for customer interactions, phone traffic has not gone down, Genesys reports.
AT&T, Stream Energy Take Genesys’ North American Customer Innovations Awards
Companies are singled out for transforming customer service with Dynamic Contact Centers.
Momentum Builds for ICFD
Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.
Microsoft Goes Automated with its Service Agent
Perhaps overshadowed by the abandoned Yahoo! acquisition, this release marks another contact center-specific offering from the software giant, and may lead to inroads with large-scale contact centers.
Call Mom for Free with AOL
As a special gift this Mother's Day weekend, AOL announced that calls made using the AIM Call Out service on Saturday, May 10, and Sunday, May 11, will be free.
Eureka! CallMiner Hopes Large Enterprises Discover Its New Release
According to Jeff Gallino, CallMiner's cofounder and chief technology officer, the speech analytics program's latest edition is primarily focused on delivering results for enterprise-level deployments.
Why word-for-word translations just don't work.
How Do You Say That?
New W3C standard promises to improve pronunciation.