Speech Technology eWeekly - May 07, 2008


The Phone Keeps Pace with the Web

Despite a rise in Web traffic for customer interactions, phone traffic has not gone down, Genesys reports.

Momentum Builds for ICFD

Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.

Call Mom for Free with AOL

As a special gift this Mother's Day weekend, AOL announced that calls made using the AIM Call Out service on Saturday, May 10, and Sunday, May 11, will be free.


Why word-for-word translations just don't work.

Speech Technology News

AT&T, Stream Energy Take Genesys’ North American Customer Innovations Awards

Companies are singled out for transforming customer service with Dynamic Contact Centers.

Microsoft Goes Automated with its Service Agent

Perhaps overshadowed by the abandoned Yahoo! acquisition, this release marks another contact center-specific offering from the software giant, and may lead to inroads with large-scale contact centers.

Eureka! CallMiner Hopes Large Enterprises Discover Its New Release

According to Jeff Gallino, CallMiner's cofounder and chief technology officer, the speech analytics program's latest edition is primarily focused on delivering results for enterprise-level deployments.


How Do You Say That?

New W3C standard promises to improve pronunciation.