Speech Technology eWeekly -
November 25, 2020
When IVRs Discriminate: A Case Study
What happened when a plaintiff took on a big telecom. The first in a two-part series.
Speech Technology News
Cognitive Computing Anticipated to Exhibit 23 Percent CAGR
Led by the speech recognition segment, the cognitive computing market is expected to see high growth through 2030, according to Persistence Market Research.
Verbit Collects $60 Million in Funding
AI-based transcription and captioning platform provider Verbit raised $60 million in its latest funding round.
NICE Unveils Enlighten Fraud Prevention
NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior. (Featured on SmartCustomerService.com.)
Speechmatics' Any-Context Speech Recognition Engine Launches on Genesys AppFoundry
Speechmatics' technology is now available for Genesys Engage and Genesys PureConnect. (Featured on SmartCustomerService.com.)
Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace
Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources. (Featured on DestinationCRM.com.)
Adobe Launches Adobe XD Google Assistant Preview Plugin
With the new plugin, voice system designers can export and preview Adobe XD voice prototypes to devices with Google Assistant.
Intermedia Launches Easy-IVR
Included with Intermedia Contact Center Pro and Elite packages, Easy-IVR will help companies build and deploy IVRs in as little as 5 minutes.
Snap Said to Have Acquired Voca.ai
Snapchat's parent company reportedly acquired Voca.ai, a provider of voice assistant technology, for $70 million.