In modern user interface design, simplicity reigns supreme. Today, anyone can create modern interfaces with just a few lines of code.
Sponsored by: Speech Technology
Coming November 01, 2022
Conversational AI has reached into sectors such as banking, healthcare, education, and more, and in the near future AI-powered speech channels will be a necessity for most businesses.
Sponsored by: Speech Technology
Coming February 07, 2023
Speech and text analytics have become more sophisticated than ever, which is a good thing since these solutions must analyze not only call center interactions but also social media, chat, texts, and emails.
Sponsored by: Speech Technology
Coming April 04, 2023
Breakthroughs in AI and natural language understanding have led to increasingly advanced voice interfaces, allowing companies to automate more customer interactions and leading to more seamless IVA and chatbot experiences.
Sponsored by: Speech Technology
Coming June 06, 2023
Real-time analytics help agents keep customer conversations on track, and emotion detection can sound the alarm when a customer's tone, volume, and word choice signal trouble.
Sponsored by: Speech Technology
Coming August 22, 2023
Audio deepfakes have emerged as a new, and potent, security threat. New tools, like liveness detection and continuous authentication, are emerging to bolster companies' lines of defense.
Sponsored by: Speech Technology
Coming October 24, 2023
Now more than ever, it's critical to make the most use of your existing workforce capacity by ensuring every interaction is compliant, accurate, and engaging.
Sponsored by: Verint
Original Broadcast Date: Oct. 04, 2022
Google and Amazon are hitting more than your wallet - they're hitting your transcription accuracy and speed, which is killing your customer experience.
Sponsored by: Deepgram
Original Broadcast Date: Sep. 27, 2022
As the number of customer interaction channels expands, companies need to move their analytics capabilities beyond just voice calls.
Sponsored by: NICE
Original Broadcast Date: Jun. 07, 2022
Learn how to take your transcription and comprehension Accuracy to the next level, expand your speech practice to include a Complete view of digital channels such as chat, and make the shift from near real-time insights to real-time Impact achieving Total Quality.
Sponsored by: Verint
Original Broadcast Date: May. 17, 2022
Join Scott Stephenson as he explores the latest advancements in Artificial Intelligence Speech Technology and how companies can leverage these solutions to move beyond employee productivity gains, to revenue generating customer engagements.
Sponsored by: Deepgram
Original Broadcast Date: Feb. 01, 2022
Whether you are looking to implement this into your organization to support 24 hour customer support or as part of a larger cost savings effort, there are things you will need to know in order to make the most of those investment dollars.
Sponsored by: LumenVox, Verint and Radisys
Original Broadcast Date: Jan. 18, 2022
In this session, Deepgram CEO and co-founder, Scott Stephenson, will break down the past, present and future of voice technology giving examples of recent innovations and what lies ahead with AI.
Sponsored by: Deepgram
Original Broadcast Date: Dec. 02, 2021