The move to work-from-home because of COVID-19 resulted in a rapid acceleration of the digital transformation needs of businesses around the world. The next step was figuring out how to manage employees from disparate locations to ensure continued customer satisfaction.
Sponsored by: NICE Nexidia
Original Broadcast Date: Jul. 14, 2020
Find out what's coming down the road from the people developing tomorrow's tools--and start planning for the voice-based future.
Sponsored by: Verint, Speechmatics and Concentrix
Original Broadcast Date: Apr. 14, 2020
Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.
Sponsored by: CallMiner
Original Broadcast Date: Jan. 15, 2020
Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE, CallMiner and Zendesk
Original Broadcast Date: Dec. 04, 2019
This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Sponsored by: Inference
Original Broadcast Date: Nov. 20, 2019
Join us for this live webinar as we explore why AI-powered, cloud technologies are thriving and how they can deliver the experiences that customers demand and the results that leadership expects — without breaking the bank.
Sponsored by: Nuance
Original Broadcast Date: Nov. 19, 2019
Machine learning is still the new kid on the block. From identifying use cases to selecting data sets and tools, there are many success factors to keep in mind.
Sponsored by: Northern Light, Diligent Governance Intel and Alation
Original Broadcast Date: Nov. 12, 2019
Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
Sponsored by: NICE, Verint, Gridspace and Interactions
Original Broadcast Date: Nov. 06, 2019
Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly
Original Broadcast Date: Oct. 23, 2019
Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel
Sponsored by: NICE, Concentrix, Gridspace and Talkdesk
Original Broadcast Date: Sep. 25, 2019