Learn how reporting and monitoring capabilities, paired with a robust speech and authentication technology stack, can enable a high quality, personalized self-service customer experience within your IVR.
Sponsored by: LumenVox, Speech-Soft Solutions and Swampfox Technologies
Original Broadcast Date: Oct. 29, 2020
The move to work-from-home because of COVID-19 resulted in a rapid acceleration of the digital transformation needs of businesses around the world. The next step was figuring out how to manage employees from disparate locations to ensure continued customer satisfaction.
Sponsored by: NICE Nexidia
Original Broadcast Date: Jul. 14, 2020
Find out what's coming down the road from the people developing tomorrow's tools--and start planning for the voice-based future.
Sponsored by: Verint, Speechmatics and Concentrix
Original Broadcast Date: Apr. 14, 2020
Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.
Sponsored by: CallMiner
Original Broadcast Date: Jan. 15, 2020
Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE, CallMiner and Zendesk
Original Broadcast Date: Dec. 04, 2019