Speech Technology Training and Webinars

FREE live Web Events produced by Speech Technology magazine and SpeechTechMag.com. You could win an Amazon gift card just by registering and attending a live SpeechTech web event.

Upcoming Webinars

AI and the Power of Speech Analytics

Take a deep dive into how AI is changing what speech analytics can tell us, and how it can improve your relationship with your customers.

Sponsored by: DefinedCrowd and Voci Technologies

Coming December 08, 2020

Archived Webinars

How AI Behavioral Modeling Improves Customer and Employee Satisfaction

The move to work-from-home because of COVID-19 resulted in a rapid acceleration of the digital transformation needs of businesses around the world. The next step was figuring out how to manage employees from disparate locations to ensure continued customer satisfaction.

Sponsored by: NICE Nexidia

Original Broadcast Date: Jul. 14, 2020

The Future of Voice Technologies - An Executive Briefing

Find out what's coming down the road from the people developing tomorrow's tools--and start planning for the voice-based future.

Sponsored by: Verint, Speechmatics and Concentrix

Original Broadcast Date: Apr. 14, 2020

How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics!

Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.

Sponsored by: CallMiner

Original Broadcast Date: Jan. 15, 2020

Superior Decision Making with Customer Analytics

Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.

Sponsored by: NICE, CallMiner and Zendesk

Original Broadcast Date: Dec. 04, 2019

Using Conversational AI to Help You Scale up for Spikes in Demand

This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.

Sponsored by: Inference

Original Broadcast Date: Nov. 20, 2019

4 approaches to Cloud AI for Customer Experiences

Join us for this live webinar as we explore why AI-powered, cloud technologies are thriving and how they can deliver the experiences that customers demand and the results that leadership expects — without breaking the bank.

Sponsored by: Nuance

Original Broadcast Date: Nov. 19, 2019

Fast Insights through Machine Learning & Analytics

Machine learning is still the new kid on the block. From identifying use cases to selecting data sets and tools, there are many success factors to keep in mind.

Sponsored by: Northern Light, Diligent Governance Intel and Alation

Original Broadcast Date: Nov. 12, 2019

2019 Contact Center Innovations

Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.

Sponsored by: NICE, Verint, Gridspace and Interactions

Original Broadcast Date: Nov. 06, 2019

The State of Self-Service Customer Support in 2019

Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.

Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly

Original Broadcast Date: Oct. 23, 2019

The IVR in the New Age of Voice

Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel

Sponsored by: NICE, Concentrix, Gridspace and Talkdesk

Original Broadcast Date: Sep. 25, 2019