It is all too often that a CX project fails because of incomplete data, legacy IT patchwork, and siloes. But another way it can fail is by overlooking the vast number of customer insights waiting to be tapped in contact center data.
The only way to truly know the voice of the customer is to use AI trained by experts to hear every single voice (spoken, in surveys, on social channels), to personalize every single conversation, to empower every agent to deliver excellent service, and to do so on every single audio, text, and digital channel available to your customers.
So let's talk. Join this session where we'll ask you about your pain points, your goals, and some of the ways you can take the next step and start delivering extraordinary CX. It's easier than you might think!
Don't miss this live event on Tuesday, May 4th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Transforming CX with Speech and Knowledge Management.
Audio is streamed over the Internet, so turn up your computer speakers! |
|
|
| SPEAKER |
 |
Nick DelleCave
Manager, Customer Success
NICE Nexidia |
| |
| MODERATOR |
 |
Marydee Ojala
Conference Program
Director
Information Today, Inc. |
| |
 |
|