Constant improvements in natural language understanding facilitate smoother, more natural interactions between bots and customers. Real-time analytics help agents keep customer conversations on track, and emotion detection can sound the alarm when a customer's tone, volume, and word choice signal trouble. These and other developments are changing CX for the better, leading to lower costs and happier customers.

Don't miss our live event on Tuesday, August 22, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar How Speech Technologies Are Changing the Customer Experience.

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