But Is It Natural?
Make it clear for callers to know what to say when given an open-ended prompt.
Taming the Multichannel Monster
The right tools and technologies can bring together all of your customer contact channels seamlessly.
IVR on the Air at Dubai Airport
Traffic volume mandates an automated system for flight information.
Speech Gives the Orders
A medical supplies distributor improves order accuracy with a voice-directed logistics system.
Naturally, It's About Customer Experiences
The Business Case
Speech Analytics Delivers the Insight
The benefits reaped can be found across industries.
Avoid the "Old-Folks' Home" with a Speech-Enabled House
Technology exists to help the elderly live on their own.
Speech Platform Architecture
Don't undersell the foundation of your reputation.
Are You Working Hard to Suck Less?
Instead, why not design something people are happy to use?
A View from AVIOS
Beyond Voice Search
The mobile user interface reaches a new level.
Nuance Roars into New Markets
New Dragon release puts dictation into the mobile workforce.
Kindle 2's TTS Flare-Up Quickly Extinguished
Amazon will let authors and publishers decide whether text-to-speech will be available for their specific titles.
Under-the-radar speech news
Voice Search Will Challenge Contact Centers
More viable mobile Web services will likely lead to an increase in contact center traffic, Voice Search 2009 panelists predict.
Yahoo Looks to Mobile to Increase Its Share of Searches
The search engine provider hints at a move to mobile search.