The 2009 Implementation Awards
The 2009 Speech Luminaries
The 2009 Star performers
The Recession's Turbulent Effect
The Business Case
The Rise of Proactive Customer Care
Growth will continue as long as vendors keep their focus on the goal.
Beyond Speech Recognition
User property extraction systems pull more information.
Creating the 'Wow' Factor for Customer Retention
Intelligent automation puts the sizzle back in self-service.
IVRs and Traumatic Brain Injury
Situational awareness boosts system and company credibility.
A View from AVIOS
One System, Many Languages
Make sure complexity and costs don't stop projects.
The Tipping Point of Speech Proliferation
A rudimentary history traces speech since the 1990s
Avaya Seeks to Buy Nortel's Assets
The two firms have entered into an agreement for Avaya to buy Nortel's Enterprise Solutions business for $475 million.
KM Supplier Looks to Gain in IVR Space
eGain Communications has launched an interactive voice response system, signaling its entry into the voice self-service market.
Nuance Acquires Voicemail-to-Text Provider Jott
The deal adds to Nuance's position in the mobile voice services arena.
Nuance Under Antitrust Investigation
The U.S. Justice Department has confirmed that it is looking into Nuance's acquisition of Philips Speech Recognition.
Under-the-Radar Speech News.
Google has another voice.