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Speech Technology Magazine Cover

Winter 2016 Issue

Magazine Features

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems

The Internet of Things: A New Evolution for Speech Technology

The onslaught of connected devices will shape the next frontier in customer engagement

The Outlook for Deep Neural Networks and Speech Technology

Speech-enabled IVRs can create more humanlike interactions with DNNs

Deployments

AI Anna Delivers Fashionable Interactions for JustFab Callers

Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent

COLUMNS:

Editor's Letter

Speech Technology’s Decade of Evolution

Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.

Forward Thinking

Interactive Text Response: A Smart Update of IVR

ITR systems let callers blend texting and talking

In Other Words

Multimedia Tech Support Translates to Great Experiences

Video, screen-sharing, and text and voice translation will be game-changers

Inside Outsourcing

Why Hasn’t Speech Recognition Gotten Better?

IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise

Interact

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system

Voice Value

Doctors’ Speech Data Should Belong to Them

Vendors' privacy policies can put physicians using speech recognition in a tough spot

Standards

Let’s Get Siri, Cortana, and Alexa to Work Together

A new W3C community group is exploring ways to make virtual assistant platforms interoperable

FYI

Digital Assistants to Bring in $623 Billion by 2020

Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert

Nuance Adds Deep Learning to Dragon

Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.

Overheard/Underheard: Kenmore Unveils the Alfie App

The voice-controlled intelligent shopper can help you find the right product at the best price

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