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Calabrio Launches Managed Services for Analytics and Workforce Management

Calabrio, a provider of customer engagement and analytics software, has launched managed service offerings for analytics and workforce management that enable customers to accelerate the value of Calabrio ONE.

"Many organizations fall short on leveraging technology to drive improved customer and agent experiences," said Matt Matsui, senior vice president of product and strategy at Calabrio, in a statement. "They understand the value that customer intelligence can bring to the entire organization, but their core teams are consumed with day-to-day operational challenges. Calabrio Managed Services for Analytics and WFM provide the knowledge and support our customers need to power a modern, multichannel contact center, while capturing and delivering insights and improvements to the rest of the business."

Calabrio Managed Services offer companies thathave deployed Calabrio ONE access to a dedicated team of Calabrio experts who partner with internal teams to implement, run, and optimize projects. Calabrio analysts manage solutions and the related equipment, software licensing, and talent expenses.

Calabrio Managed Services is run by the Calabrio Innovation Center, which provides consulting, workshops, proof of concepts, managed services, and additional programs.


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