Edify Positioned in the Leader Quadrant for Gartner EVP/IVR Magic Quadrant
Edify was named in the Leader Quadrant in the Gartner Enterprise Voice Portal and Interactive Voice Response (IVR) Magic Quadrant 2005. The Gartner IVR and Enterprise Voice Portal Magic Quadrant 2005 uses selection criteria based on vendor and product capabilities, breadth and depth. To be included in the current Magic Quadrant, vendors must have an established market presence in terms of market share and mindshare for voice response solutions. According to Gartner, Inc., leaders are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
The report states that leading vendors differentiate through support of Internet standards, the scalability of their platform, the quality of their application development and tuning tools, and the breadth of applications offered. Increased support for Voice over Internet Protocol (VoIP) standards and a strong set of speech applications are critical components for a platform.