Voxify and EDS Sign Customer Self-Services Agreement

EDS signed a customer self-services (CSS) agreement with Voxify to support the company's hosted speech applications. EDS will provide speech hosting capacities in a secure and flexible environment to accommodate Voxify's changing business needs.

EDS' Customer Self-Services is a managed, hosted service focused on interactive voice response (IVR) and speech recognition enabling enterprises to provide self-service capabilities for delivering customer support, completing customer transactions, and providing information.

"EDS has created a unique and powerful hosted speech offering, which draws from its strong IT heritage and extensive CRM background," said Daniel Hong, lead analyst at Datamonitor. "EDS' Customer Self-Services enables companies to leverage speech strategically to optimize processes across multiple lines of business, introducing a new paradigm for automation in the enterprise."

Voxify's speech applications deliver customer service, which EDS leverages in its CSS offering. 

SpeechTek Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues