Aculab Adds ASR to the Aculab Cloud Platform
Aculab, a provider of telephony products to the global communications market, has added speech recognition to complement the text-to-speech feature on its Aculab Cloud platform.
The speech recognition feature is intended for command and control applications where speech input can be used, for example, as a DTMF replacement or alternative, to control the routing of an inbound call to the correct recipient or department.
"There is a universal need for SMBs and enterprises to automate certain types of calls, where possible. Doing so means that human resources can focus on the more critical, technical, personal and revenue generating calls, whilst speeding up the time it takes to deliver the information a customer/caller desires," said David Samuel, CEO of Aculab, in a statement.