Andinatel Selects Loquendo TTS
TURIN, Italy, and QUITO, Ecuador - Andinatel integrated Loquendo's Text to Speech solution into its directory assistance service.
Loquendo has worked in partnership with Seteinfo, service developer and integrator, to provide Andinatel with an automated information service.
To extend its coverage, Andinatel offered its customers an IVR integrating Loquendo's TTS technology. Andinatel provides an automated directory enquiry service, also incorporating a call transfer system, by which the user can dial in a number to obtain the corresponding name and address.
The next step will be the introduction of new technologies such as Loquendo ASR (automatic speech recognition).
"Technological modernization of our infrastructure and continuous improvements to our services have maintained Andinatel as the leader in Ecuador's communications sector," says Maria Alexandra Suarez, the contact center manager of Andinatel. "That is why we have chosen Loquendo Text to Speech to keep our technology at the cutting edge."