"Apptera's packaged applications make speech economically feasible for a broad range of customer service functions at financial institutions of all sizes, improving caller satisfaction and creating revenue-generating opportunities at the same time."
The suite of applications is designed to engage callers and enable enterprises to provide customer service. Apptera Financial Services Suite initially is intended to give users the ability to locate ATMs and Branches, access individual account information, transfer funds, capture name and address, make payments from an account and quote rates.
"Packaged solutions have the ability to dramatically speed the deployment of voice-driven services within contact centers," said Lynda Smith, vice president and Chief Marketing Officer, Nuance. "Apptera's Financial Services Suite delivers on the promise of a packaged approach by making the applications easily configurable and extensible by enterprise users."