Aspect Software Names Ocular Technologies as New Channel Partner in South Africa
JOHANNESBURG, South Africa Ocular Technologies is Aspect Software's newest channel partner in South Africa. The relationship will strengthen the presence of Aspect and enable companies in the country to purchase contact center solutions for customer service, collections, and sales and telemarketing from a single vendor. The existing Aspect customer base in South Africa will also have access to Ocular's consulting services.
The Aspect Signature, Unified IP, and Performance Optimization product lines include contact center solutions ranging from automatic call distributors, dialers, and voice portals to computer telephony integration, workforce management, quality management, performance management, and interaction optimization applications. Aspect products feature open interaction architectures that support technologies, such as voice-over-Internet protocol (VoIP).
Ocular Technologies provides consulting skills and implementation resources to support service delivery programs. To support these programs, Ocular has undertaken projects in the following areas: call center infrastructure design, set-up, implementation and support; resource load balancing within process overlap; process integration; re-engineering service delivery processes; and management information analysis and design.