Aspect Software Releases Aspect Performance Management

WESTFORD, Mass. and REDWOOD CITY, Calif. - Aspect Software and Merced Systems released a new Aspect Software product offering, Aspect Performance Management, an application powered by Merced Performance Suite, that uses dashboards, notifications, and workflows.  

Aspect Performance Management provides key performance indicators (KPIs) and a structured process environment.  Aspect Performance Management combines technology from Aspect Software and Merced Systems.

Aspect Performance Management can pull data from call center systems and business applications into a platform for reporting and taking action.  From this platform, it delivers dashboards for everyone in the operation through a thin client interface, as well as provides management reporting, alerting, and task automation. 

Aspect Performance Management is part of the Aspect Software Contact Center Performance Optimization product line.