Aspect Software Signs Partnership Agreement with DTSI
MAKATI, Philippines - Aspect Software, Inc. and DTSI, a systems integrator and technology solutions and services provider, entered into a strategic partnership to serve the Philippines contact center market. Under the terms of the agreement, DTSI will distribute all Aspect Software products.
The agreement enables DTSI to offer Aspect Software contact center solutions including Aspect eWorkforce Management and Aspect EnsemblePro.
Aspect eWorkforce Management integrate with all leading ACDs and utilizes predictive dialers. Its core component provides workforce management forecasting, scheduling, and tracking functionality.
Aspect EnsemblePro is a contact center solution that unites inbound, outbound, and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal capabilities, recording and quality management, and unified reporting and administration. In addition, Aspect EnsemblePro provides application service provider (ASP) capabilities.