Atos Origin Awards Voice Biometric Contract to Leading Software
Leading Software has been chosen to provide a secure, 24-hour service to Atos Origin’s key financial service and public sector clients. The company's voice biometrics solution leverages the latest voice biometric technologies from Loquendo.
Atos Origin, the international IT services provider, currently provides help desk support to more than 1,200 global blue-chip companies with more than 12 million calls annually and more than 1 million password resets per year.
Surinder Singh, vice president of global sales at Leading Software, explains: “A large amount of IT help desk support is spent on resetting and issuing new passwords to staff who have lost or forgotten theirs, particularly after traditional holiday periods when staff return to work.”
The Leading Software Identity Management Self-Service PIN/Password Reset solution identifies callers and subsequently allows them to reset their passwords or unlock their accounts without the need for help desk interaction.
Singh continues: “I firmly believe this solution to the perennial help desk problem of resetting passwords will not only free up help desk time to offer clients a more efficient and robust service but will also significantly reduce operational costs.”
Loquendo Speaker Verification makes use of the voiceprint as a biometric measure to verify an individual’s identity. Loquendo Speaker Verification can be used in a wide variety of application contexts, such as phone banking and trading, password resetting, accessing customer care services, credit card activation, transactions and payments.
Conducting rigorous analysis of Atos Origin’s UK operations, Leading Software installed and integrated employee enrolment of a voice based biometric self-service password system into existing systems with no personal data associated with the user’s voiceprint.
“This voice biometric password reset solution from Leading Software and powered by Loquendo speech technology forms a crucial part of our strategy to drive calls to our service desk down while improving efficiencies to ourselves and our clients,” says Mike Mathews, U.K. service desk product manager at Atos Origin.
“Voice biometric technologies are playing an increasing role in enabling people to interface with technology in a faster, more convenient and, at the same time, highly secure way," says Riccardo Vanzetti, Loquendo's northern European sales area manager. "We are very proud of this partnership with Leading Software, and pleased at the added value it is bringing to Atos Origin’s clients.”
The Self-Service/PIN Password Reset is one of a number of voice biometric based identity management solutions and services from Leading Software Identity Management including User Authentication via Call Centre or IVR and Mobile Phone Banking.