AudioCodes, AnywhereNow Certified by Microsoft

Enterprise voice and voice AI solutions provider AudioCodes and AnywhereNow, a provider of AI-native customer experience solutions built for the Microsoft Teams ecosystem, are among the first solution providers certified under Microsoft's newest Teams programs.

With its certification under Microsoft's new Teams Voice Agent Certification Program, AudioCodes' Voca Conversational Interaction Center (Voca CIC) AI voice agents can answer incoming calls, authenticate callers, capture intent, and route each call to the right Teams Phone destination. Voca CIC is also already certified for Microsoft Teams Contact Center, so it can now be leveraged across the contact center and the AI-powered voice agents in front of it.

The AnywhereNow certification involves its Tendfor product, which has been certified for Microsoft Teams Unify Integration Model.

Built for organizations that want to manage omnichannel customer and employee conversations inside Microsoft Teams, Tendfor brings contact center and attendant functionality into the same environment and supports live customer engagement, employee communications, advanced call handling, reception workflows, operational visibility, and scalable service delivery.

"Being Certified for Microsoft Teams Unify Integration Model is an important milestone for Tendfor and the customers and partners who rely on our platform," said Luke Orlandini, head of partnerships at AnywhereNow, in a statement. "The certification provides confidence that Tendfor is aligned with Microsoft's future direction while continuing to support the communication capabilities organizations use today. As Microsoft continues to evolve the Unify model, we will continue working closely with customers, partners, and Microsoft to ensure Tendfor remains aligned with that roadmap."

"Tendfor adds value for customers by integrating contact center and attendant capabilities with Microsoft Teams," said Albert Kooiman, general manager of partner engineering and customer experiences at Microsoft, in a statement. "Certification for Microsoft Teams Unify Integration Model simplifies bringing customer engagement capabilities like Tendfor into Microsoft Teams as the collaboration tool that organizations use every day."